Privacy Policy
How we collect, use, and protect your personal information.
SECTOR: 07-ALPHA
ENCRYPTION: AES-256
CONNECTION: SECURE
Last updated: January 2026 · Effective date: January 1, 2026
Information We Collect
We collect information you provide directly to us, such as when you create an account, submit a booking request, or contact us. This includes: name, email address, phone number, company name, and project details. We also collect usage data automatically when you interact with our services, including IP addresses, browser type, pages visited, and referring URLs.
How We Use Your Information
We use the information we collect to: provide, maintain, and improve our services; process transactions and send related information; send technical notices and support messages; respond to comments and questions; and send marketing communications (with your consent). We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your consent, except as described in this policy.
Data Storage & Security
Your data is stored securely using industry-standard encryption (AES-256). We use Appwrite as our backend infrastructure, hosted on servers in Toronto, Canada. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Cookies & Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of our service may not function properly.
Third-Party Services
We use the following third-party services: Stripe for payment processing (governed by Stripe's Privacy Policy); Resend for transactional email delivery; Google Analytics for website analytics. Each of these services has their own privacy policies governing how they handle your data. We encourage you to review their respective policies.
Your Rights
You have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your personal data; object to processing of your personal data; request restriction of processing; and data portability. To exercise any of these rights, please contact us at the address below. We will respond to your request within 30 days.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@ramservconsultancy.com · Brampton